Shipping & Delivery Policy
This policy governs all domestic and international transportation coordinated in connection with products sourced, sold, brokered, inspected, stored, or prepared by Frosource Global Supply. Review these terms carefully before authorizing any shipment or purchase.
Available Shipping Arrangements
Frosource Global Supply offers three distinct shipping arrangements to accommodate the operational preferences and logistics infrastructure of each buyer. Whether you rely on our established carrier network, prefer a trusted local partner, or manage your own forwarding operation, we can adapt to your requirements.
Frosource-Arranged Shipping
We coordinate transportation through a vetted network of third-party logistics partners, including freight forwarders, air-cargo providers, ocean carriers, courier companies, trucking firms, heavy-haul transporters, roll-on/roll-off operators, container providers, consolidation warehouses, project-cargo specialists, and destination logistics partners.
Buyer-Recommended Provider
The buyer may recommend a preferred carrier, freight forwarder, clearing company, or logistics provider. Frosource will coordinate documentation and deliver the product to the provider's designated warehouse, terminal, or collection point, ensuring a smooth handoff.
Buyer's Own Freight Forwarder
The buyer may appoint and fully control its own freight-forwarding or shipping company. Frosource may still provide sourcing, receiving, inspection, packaging, product consolidation, export-document preparation, inland transportation, and formal freight handoff to your designated forwarder.
Available Shipping Methods
The appropriate shipping method is determined by the type, dimensions, weight, destination, and regulatory status of each shipment. Frosource coordinates across a broad range of transport modes to meet the specific requirements of every cargo profile.
Contact your Frosource logistics coordinator to determine the most cost-effective and compliant method for your specific cargo. Method availability may vary based on origin country, product classification, and destination regulations.
Transaction-Specific Shipping Terms
Each quotation, invoice, purchase agreement, or shipping instruction must specify the applicable terms for that transaction. Where transaction-specific written terms differ from this general policy, the transaction-specific terms will control. Buyers are encouraged to review all shipment documentation carefully before confirming any order.
Required Shipping Term Elements
- Product origin and delivery destination
- Shipping method and selected carrier or forwarder
- Packaging scope and freight charges
- Insurance responsibility
- Customs-clearance responsibility
- Importer of record
- Duties and taxes allocation
- Handoff location and risk-transfer point
- Estimated transit time
- Final-delivery responsibility
Why This Matters
Clearly defined transaction-specific terms protect both parties by eliminating ambiguity around cost responsibility, risk transfer, and delivery obligations. Procurement managers and logistics coordinators should ensure every shipment instruction references each element listed.
Freight Quotations & Packaging
How Freight Quotations Work
Freight quotations are based on estimated weight, dimensions, shipment classification, pickup location, delivery destination, packaging requirements, port or terminal charges, fuel surcharges, carrier availability, and customs requirements.
Final freight costs may change after the product is collected, measured, weighed, packaged, or classified. Additional costs resulting from inaccurate dimensions, weight, product descriptions, or delivery information supplied by the customer will be charged to the customer.
Packaging & Crating Services
Frosource offers comprehensive preparation services to protect your cargo throughout transit. Available services include palletization, export crating, shrink wrapping, protective covering, moisture protection, blocking and bracing, container securing, disassembly for transportation, labeling and identification, and packing list preparation.
Estimated Delivery Times & Potential Delays
Pickup, departure, transit, customs, and delivery dates are estimates only unless expressly guaranteed in writing by the responsible carrier. Frosource will provide all available status information, but does not control third-party carrier schedules, port operations, or government processing timelines.
When delays are anticipated or identified, Frosource will communicate available updates promptly. Buyers with time-sensitive deliveries should discuss guaranteed transit options with their logistics coordinator prior to booking.
Freight Handoff & Cargo Insurance
Transfer of Responsibility
When the buyer appoints the carrier or freight forwarder, Frosource's custody ends at the point of handoff — which may occur when the product is collected by the appointed carrier, delivered to the designated forwarder, accepted by a warehouse, loaded onto the agreed transport, or signed for by the buyer's representative.
Handoff is documented through signed collection receipts, warehouse receipts, delivery confirmations, bills of lading, air waybills, carrier receipts, photographs or video, and electronic tracking records. The applicable agreement defines when title, custody, and risk of loss transfer.
Cargo Insurance — What to Confirm
Cargo insurance is not automatically included unless expressly stated in the quotation. Before every shipment, customers must confirm:
- Whether insurance is included in the quote
- The insured value and covered risks
- Deductible amounts and geographic coverage
- Policy exclusions and claim deadlines
- Required supporting documents for claims
Buyers who appoint their own shipping company are responsible for confirming insurance directly with that provider. Declining available insurance means accepting losses beyond the carrier's limited liability.
Customs, Duties & Delivery Inspection
Destination-country import requirements vary significantly by product type, origin, and jurisdiction. Buyers must verify all applicable import requirements before authorizing purchase or shipment. Frosource strongly recommends engaging a licensed customs broker in the destination country for complex or high-value shipments.
Buyer's Customs Responsibilities
Unless expressly included in writing, the customer or designated importer is responsible for all of the following at destination:
- Customs clearance and import permits
- Product registration requirements
- Duties, taxes, and port charges
- Terminal and examination fees
- Demurrage, detention, and storage
- Clearing-agent fees and destination certification
- Final delivery from port to destination
Inspection at Delivery
The buyer or receiving representative must inspect every shipment immediately upon delivery. Check for the following before signing the carrier's receipt:
- Visible damage to packaging or products
- Missing packages or broken seals
- Incorrect quantities or products
- Evidence of mishandling or tampering
Any visible damage or shortage should be noted on the carrier's delivery receipt before acceptance whenever possible. Failure to note discrepancies at delivery may limit recovery options.
Claims, Storage, Address Changes & Restricted Shipments
Shipping Claims
Report loss, damage, or shortage immediately with supporting documentation: commercial invoice, packing list, bill of lading or air waybill, delivery receipt, photographs, inspection reports, and carrier correspondence. Carrier and insurer deadlines apply — late or undocumented claims may prevent recovery.
Storage & Uncollected Products
Storage charges apply when products are not collected on time, shipped within the agreed period, or cleared at destination due to unpaid balances. Frosource may suspend shipment or additional services until all outstanding charges — including product, packaging, handling, freight, and documentation fees — are settled.
Address & Delivery Changes
Changes to the consignee, destination, forwarder, or delivery address after shipment preparation may result in additional freight charges, documentation fees, carrier penalties, customs complications, delivery delays, or export-compliance review. No change is effective until approved in writing.
Restricted & Hazardous Shipments
Batteries, fuels, oils, chemicals, pressurized systems, hazardous materials, and certain electrical or industrial products require specialized packaging, documentation, carrier approval, or licensing. Frosource may decline or delay shipment until all applicable regulatory requirements are fully satisfied.
Questions About Your Shipment?
Our logistics coordination team is available to assist with freight quotations, shipping method selection, documentation requirements, customs guidance, and claims support. For transaction-specific inquiries, please have your purchase order or invoice number ready when you reach out.
Request Documentation
Submit requests for bills of lading, packing lists, export documents, or shipment status updates through your Frosource account coordinator.
Book a Shipment
Contact our logistics team to initiate a freight quotation, confirm shipping arrangements, or schedule a cargo pickup or delivery.
File a Claim
Report any loss, damage, or shortage immediately to your Frosource representative. Preserve all packaging and documentation until the claim is resolved.