Frosource supplies and lists products in the following conditions:
Unused equipment sourced directly from a manufacturer, distributor, dealer, or verified supplier.
Unused equipment held in storage for an extended period. Packaging, warranty, software, certifications, and manufacturer support may not reflect current production standards.
Unused or previously deployed equipment sourced from excess inventory, cancelled projects, facility closures, or liquidation.
Previously owned or operated equipment. Condition, service history, cosmetic appearance, and remaining service life will vary.
Used equipment tested by the methods specified in the quotation or inspection report. Testing does not guarantee future performance.
Used equipment that has undergone repair, servicing, cleaning, component replacement, or cosmetic restoration as described in the product listing.
Equipment rebuilt through a documented remanufacturing process. The remanufacturer and scope of work are identified where available.
Equipment sold in its current condition, including all known and unknown defects. The customer is responsible for reviewing and accepting the equipment's condition before purchase.
The applicable quotation or listing may identify any of the following:
Used equipment may show normal wear, discoloration, corrosion, surface damage, prior repairs, modifications, or previous service history.
Photographs and videos are provided to assist evaluation only and do not constitute a complete representation of condition. They may not reveal defects, internal issues, sounds, odors, vibrations, measurements, or operational concerns.
Appearance may vary due to lighting, camera angle, image resolution, or supplier-provided media quality.
New products carry a manufacturer or supplier warranty only when expressly stated in the quotation or sales agreement.
Frosource does not create or extend manufacturer warranties unless a separate written Frosource warranty is explicitly included in the agreement.
Warranty claims may be subject to:
Unless otherwise stated in writing, used, surplus, auction, liquidation, discontinued, and as-is products are sold without any guarantee of operational condition.
Buyers are responsible for requesting inspection and testing appropriate to the equipment's value, complexity, and intended use.
Pressure-containing, lifting, marine, offshore, well-control, electrical, fire-protection, medical, vehicle, and other safety-critical products may require:
The buyer is solely responsible for confirming that all equipment is safe, compliant, and fit for its intended purpose prior to installation or operation.
Unless expressly included, product pricing excludes the following:
All installation work must be performed by qualified personnel.
No product may be returned without written authorization from Frosource.
The following are generally nonreturnable: specially sourced, custom, used, surplus, auction, electrical, electronic, opened, installed, exported, and as-is products.
Approved returns may be subject to restocking fees or other conditions.
All claims for visible damage, incorrect quantity, or wrong product must be submitted in writing within [Insert Number] days of receipt.
Each claim must include photographs, shipping documents, packaging images, serial numbers, and a detailed description of the issue.
Frosource coordinates inspection and verification services to help customers evaluate equipment before purchase or shipment. These services reduce commercial and technical risk but do not eliminate it.
Inspection options vary by product and location and may include:
Each quotation or inspection authorization must specify:
Only services explicitly listed in the authorization are covered.
Unless expressly included, an inspection may not identify:
Independent inspectors are separate service providers. Frosource may coordinate scheduling and communication but does not warrant the inspector's findings unless Frosource has expressly accepted that responsibility in writing.
Serial numbers, operating hours, maintenance history, specifications, and ownership documents may originate from the seller or supplier. Frosource may review this information but does not warrant the accuracy or completeness of any third-party record unless independent verification has been expressly performed.
Customers must review all inspection materials before authorizing purchase, release, or shipment.
Approval may be provided by:
By approving, the customer acknowledges the stated inspection scope and its limitations.
A customer may decline inspection in writing. By doing so, the customer accepts full responsibility for purchasing equipment based solely on available supplier information.
All fees for inspection, travel, testing, technician time, laboratory services, transportation, and reporting are nonrefundable once scheduled or performed.
An inspection report documents observed conditions at the time of inspection. It does not guarantee future performance, remaining service life, regulatory compliance, or fitness for any particular use.
Frosource offers three shipping arrangements:
Frosource coordinates transportation through vetted third-party carriers, including freight, courier, ocean, air, roll-on/roll-off, heavy-haul, and project-cargo providers.
The buyer selects a preferred carrier or forwarder, and Frosource coordinates delivery to the designated location.
The buyer appoints and manages its own freight forwarder or logistics provider. Frosource may support sourcing, purchasing, inspection, packaging, documentation, and inland delivery to the buyer's forwarder.
Each quotation must specify:
Transaction-specific shipping terms supersede this policy.
Transit times and delivery dates are estimates only, unless the carrier provides a written guarantee. Delays may result from:
Available packaging options include:
Packaging suitable for one transportation mode may be inadequate for another. Buyers must disclose all special handling or destination requirements before packaging begins.
When the buyer selects the freight provider, Frosource's responsibility ends upon:
Handoff may be documented by receipt, photograph, warehouse record, bill of lading, air waybill, or delivery confirmation.
Cargo insurance is not included unless stated in the quotation. The customer must confirm:
If the buyer declines insurance, the buyer assumes all risk beyond the carrier's standard liability.
The buyer or receiving agent must inspect the shipment immediately upon delivery for:
Note any damage or shortage on the carrier's delivery receipt before accepting the shipment.
Submit claims promptly with the following documentation:
Missing the carrier's or insurer's claim deadline forfeits the right to recovery.
Unless expressly stated in writing, the customer is responsible for all destination-related costs, including:
Storage fees apply when goods are not collected, shipped, or cleared within the agreed timeframe. Frosource reserves the right to suspend further services until all outstanding storage, freight, documentation, and handling charges are paid in full.
Frosource conducts all transactions in accordance with applicable U.S. export-control, economic-sanctions, customs, and trade laws.
Products may be restricted based on:
Under the Export Administration Regulations, exporters must correctly classify items and determine whether authorization is required. Restrictions may arise from the destination, end user, or end use — even for products without a highly controlled classification.
Before export, Frosource determines or requests:
Frosource may require the supplier, manufacturer, customer, freight forwarder, or a qualified trade professional to provide supporting classification documentation.
Frosource screens all transaction participants — including customers, suppliers, consignees, end users, freight forwarders, and banks — against applicable U.S. restricted-party and sanctions lists.
OFAC administers the Specially Designated Nationals List and additional consolidated sanctions lists. U.S. persons are prohibited from transacting with blocked parties without prior authorization.
Customers may be required to provide:
Incomplete or inconsistent information may delay or prevent order processing.
Frosource will not engage in transactions involving:
Certain products require a license, authorization, classification ruling, or government review before export. Where applicable, Frosource may:
Receipt of payment does not guarantee issuance of an export authorization.
Electronic Export Information (EEI) must be filed through the Automated Export System (AES) when required by law.
EEI is required when goods exceed $2,500 per Schedule B or HTSUSA classification, or when a separate mandatory filing requirement applies. The U.S. Principal Party in Interest (USPPI) or an authorized U.S. agent must file the EEI.
The applicable quotation or shipping instruction must identify:
When a foreign buyer appoints its own freight forwarder, the transaction may qualify as a routed export transaction under applicable facts and documentation.
The parties must clearly assign responsibility for:
Use of the buyer's freight forwarder does not relieve Frosource of its compliance obligations.
Customers must not:
Customers must notify Frosource prior to any material change in destination, end user, or intended end use.
Frosource retains the following records for compliance purposes:
Frosource may refuse, suspend, cancel, or report a transaction under any of the following conditions:
By purchasing products for export, the customer certifies that:
Frosource Global Supply reserves the right to request additional documentation, decline transactions, or revise these policies for legal, insurance, commercial, or operational reasons. Product availability, condition, pricing, inspection scope, warranty, shipping terms, and export eligibility are subject to written confirmation for each transaction.
Product Condition & Warranty Policy