Privacy Policy

Frosource Global Supply

2.1 Purpose

This Privacy Policy explains how Frosource Global Supply collects, uses, stores, and shares information obtained through its website, quotation forms, WhatsApp communications, email, telephone calls, supplier applications, equipment-listing submissions, and commercial transactions.

Businesses should accurately describe their information practices and maintain safeguards appropriate to the information they collect. The Federal Trade Commission advises companies to honor their privacy representations and provide appropriate security for personal information.

2.2 Information We Collect

Frosource may collect:

Contact Information

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • WhatsApp number
  • Business address
  • Delivery address

Transaction Information

  • Equipment requests
  • Quotations
  • Purchase orders
  • Invoices
  • Payment status
  • Shipping instructions
  • Freight-forwarder details
  • Importer and consignee information

Technical Information

  • Manufacturer and model
  • Part and serial numbers
  • Equipment specifications
  • Product photographs
  • Nameplate images
  • Drawings
  • Inspection records
  • Maintenance documents

Supplier and Seller Information

  • Business-registration information
  • Ownership information
  • Banking or payment details
  • Certifications
  • References
  • Product inventory
  • Equipment ownership and lien information

Website and Device Information

IP address

Browser type

Device type

Pages viewed

Referring website

Cookie and analytics information

Date and time of access

2.3 How We Use Information

Frosource may use information to:

  • Respond to inquiries
  • Identify equipment or parts
  • Prepare quotations
  • Verify customers and suppliers
  • Process purchases
  • Coordinate inspections
  • Arrange packaging and shipping
  • Maintain transaction records
  • Screen transactions for legal compliance
  • Prevent fraud
  • Improve the website
  • Provide customer support
  • Send operational communications
  • Send marketing communications where permitted

2.4 Information Sharing

Frosource may share relevant information with:

Manufacturers

Suppliers

Equipment owners

Inspectors

Warehouses

Freight forwarders

Carriers

Customs brokers

Payment processors

Insurance providers

Professional advisers

Government or regulatory authorities

Information will be shared only as reasonably necessary to process a request, fulfill a transaction, comply with law, protect Frosource, or provide requested services.

2.5 Sale of Personal Information

Frosource does not sell personal information for monetary compensation.

Depending on the analytics, advertising, or cookie technologies used on the final website, certain disclosures may be classified as "sharing" under some privacy laws. Where required, users will be provided with appropriate notice and opt-out choices.

2.6 Cookies and Analytics

The website may use cookies and similar technologies to:

  • Operate website functions
  • Remember user preferences
  • Analyze traffic
  • Improve website performance
  • Measure marketing effectiveness
  • Prevent fraud and abuse

Users may control cookies through browser settings or an available cookie-preference tool.

2.7 Data Retention

Information may be retained for as long as reasonably necessary to:

  • Process requests and transactions
  • Maintain accounting records
  • Support warranties and claims
  • Meet export and customs requirements
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations

2.8 Data Security

Frosource will use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information collected.

No internet transmission, email system, website, or storage method can be guaranteed to be completely secure.

2.9 International Data Transfers

Because Frosource serves international customers and works with global suppliers and logistics providers, information may be processed in the United States or other countries.

By submitting information, users acknowledge that applicable privacy protections may differ between jurisdictions.


2.10 User Choices and Rights

Depending on location and applicable law, users may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Restriction of processing
  • Withdrawal of marketing consent
  • Opt-out from certain data sharing

Requests may be submitted to [Privacy Email Address].

Identity verification may be required before a request is completed.

2.11 Marketing Communications

Users may unsubscribe from promotional email by using the unsubscribe link or contacting Frosource.

Operational communications concerning quotations, orders, inspections, payments, compliance, or shipping may continue when necessary.


2.12 Third-Party Platforms

The website may link to or integrate with WhatsApp, payment providers, mapping services, social media, analytics providers, or third-party websites.

Those services operate under their own privacy policies.

2.13 Children's Privacy

The website is intended for businesses and adults. Frosource does not knowingly collect personal information from children under 13.

2.14 Policy Updates

This Privacy Policy may be updated periodically. The revised version will be posted with a new "Last Updated" date.

2.15 Privacy Contact

Privacy Contact — Frosource Global Supply [Privacy Email] [Business Address]